At Saint Joseph Mercy Health System, your health care is our top priority and we want your experience with us to be as comfortable as possible. Our doctors, nurses, technicians and other support staff are committed to providing you with the most current appropriate medical treatments, delivered with compassionate care.
As your trusted health care partner we strongly encourage you to know and exercise your rights and responsibilities. Please review this document and help us help you by letting us know if you have a special need or personal accommodation request. If you have a legal guardian, a Patient Advocate under the Michigan Durable Power of Attorney for Healthcare, or an authorized patient representative, you have the right to include them in any decisions related to your care.
Your health care team will:
- Care for you in a safe, smoke free setting, regardless of your race, religion, national origin, sex, age, handicap, marital status, sexual preference or source of payment.
- Control your pain as much as possible.
- Promptly notify a family member or representative of your choice and your physician when you are admitted to the hospital.
- Ensure privacy while treating and caring for your personal needs.
- Respect your cultural, civil, religious and personal values, beliefs and preferences and speak with a clergy member of your choice.
- Allow you to choose who can visit and have private conversations with during your stay and have the right to deny visitors.
- Ensure you are free from mental and physical abuse or neglect and from physical /chemical restraints, except those needed to protect you.
- Provide you with information about our policies, rules and regulations affecting patient care and conduct.
- Educate you of the safe use of medicines, medical equipment and potential interactions (food/drug).
- Inform and educate you about your diagnosis and care plan.
As a valued patient, we ask that you:
- Make informed decisions regarding your care, health status, diagnosis, prognosis and the right to request and refuse treatment (informed consent).
- Know the name of the physician caring for you and others involved in your care.
- Be an active member in the planning, creation and review of your individualized plan of care, including any advanced directives.
- Provide your team with a complete and accurate medical history, including all treatments and interventions you are using.
- Follow the prescribed treatment plan. Refusing treatment prevents us from providing appropriate care.
- Ask for clarification if you don’t understand your care plan.
- Be aware and considerate of other patient’s rights and respectful of our diverse staff.
- Follow rules for patient care and conduct, including no smoking policy.
- Provide us with correct information about your sources of payment and ability to pay your bill.
Your Medical Record
- You can request to see your medical record within a reasonable time frame and upon discharge request a copy by calling: Ann Arbor: 734-712-7560 • Chelsea: 734-593-6320
- You can request changes to your protected health information (PHI). You have the right to ask that your information not be given out.
- You can expect confidentiality of your record, with information released only with your consent, or as needed for continuing care or as required by law or third party payers.
Your Legal Rights
- You can exercise your right as a patient and as a citizen to present a grievance or recommend changes in policies and services on behalf of yourself or others to the health facility or agency staff, to governmental officials, or to another person of your choice within or outside the health facility or agency, free from restraint, interference, coercion, discrimination or reprisal.
- You have the right to receive information about the health facility’s or agency’s policies and procedures for initiation, review and resolution of patient or resident complaint or grievance and to recommend change.
- You have the right to refuse treatment to the extent permitted by law and to refuse participation in research without jeopardizing your access to continued care.
- You have the right to review and receive a full explanation of your bill. If you have a question about billing or insurance call 734-712-3700.
- You can request an ethics committee consultation to guide you on health care decisions.
Our Notice of Privacy Practices, which explains additional rights related to your medical record, can be obtained by calling Patient Relations at 734-712-2700.